Our Site Management Response Times are:
- Urgent (website is not working and cannot be accessed)
2 hour response time
5 hour completion target - High (important issue that is key to business operations)
24 hour response time
4 day completion target - Normal (business driven change requirement)
48 hour response time
10 day completion target - Low (non urgent/not affecting performance of business operations)
48 hour response time
Completed as soon as contract hours allow
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